Terms and Conditions
Last Updated: 20th October, 2025.
Welcome to One Go — your trusted platform to buy, sell, or maintain your car in Saudi Arabia.
By using our website or mobile app, you agree to these Terms and Conditions. Please read them carefully before continuing.
1. About Our Platform
One Go is an online marketplace and service hub that connects:
- Individuals who want to buy or sell cars
- Businesses offering automotive services or products
- Customers looking to book maintenance or repair services
We provide the platform — but we are not the buyer, seller, or service provider for most transactions. Each user or business is responsible for their own listings and services.
2. Account Registration
To access certain features, you’ll need to create an account. You agree to:
- Provide accurate and up-to-date information
- Keep your login details secure
- Be responsible for all activity under your account
If we detect any misuse or suspicious activity, we may suspend or deactivate your account for safety reasons.
3. Buying and Selling Cars
- Buyers should carefully review car details, inspection reports, and seller information before making a purchase.
- Sellers must ensure all information shared is accurate, lawful, and not misleading.
- We do not guarantee the quality, legality, or ownership of any listed vehicle.
- Any payment or transfer happens directly between the buyer and seller (or via authorized payment channels integrated into the platform).
4. Booking Services
- Prices, service times, and availability are set by the respective vendors or workshops.
- We are not liable for service delays, damages, or disputes between customers and service providers.
- Please verify vendor ratings and reviews before booking.
5. Payments and Refunds
- Payments are processed securely through approved third-party gateways.
- Refunds, if applicable, are governed by the service provider’s or seller’s own policies.
- Platform fees (where applicable) are non-refundable once a transaction is completed.
6. Listings and Content
Users agree not to post:
- False or misleading listings
- Offensive or illegal content
- Infringing material (such as unauthorized images or brand logos)
We reserve the right to remove any listing or content that violates these terms or Saudi law.
7. Promotions and Discounts
From time to time, we may offer platform-wide or vendor-specific discounts — including seasonal offers such as Eid sales or special service campaigns. All promotions are time-bound and may change or end without prior notice.
8. Data Privacy
We respect your privacy and handle your personal information according to our Privacy Policy. By using our platform, you consent to the collection and use of your data as described there.
9. Platform Availability
We strive to keep our services available and error-free but cannot guarantee uninterrupted access. We may occasionally perform maintenance or updates without prior notice.
10. Limitation of Liability
While we aim to provide a safe and reliable experience, we are not responsible for:
- Transactions between users and vendors
- Vehicle or product quality issues
- Delays, losses, or damages resulting from third-party services
Your use of the platform is at your own risk.
11. Termination of Use
We may suspend or terminate access to your account if:
- You violate these terms
- You engage in fraudulent or harmful activities
- We are required to comply with legal or regulatory orders
You may also delete your account anytime through your profile settings.
12. Governing Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be handled under Saudi legal jurisdiction.
13. Contact Us
For questions or concerns about these Terms, please reach out to us via our Contact Us form. Contact Us.